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Troubleshooting


Hopefully you have no trouble with your order, but just in case, here are a few troubleshooting tips!  Try these first and then email me if you're still stuck! carrie@adaptingforautism.com

How do I get my resources?

After purchasing, you will be taken to an order confirmation page.  It will also display links to download your resources (it takes a moment to populate so keep an eye on the spinning wheel!).  You can download the resources immediately from this page.

You will also receive an emailed receipt and a separate email with links to your resources.  I recommend you download them right away and then save the email in case you need to access them again!

I can't find the download email.  Now how do I get my resources?

If you just made your purchase, check out spam, junk or promotions folders (how dare they think your new work tasks are junk!?!).

If you still can't find it or your order was a while ago, please email me with your receipt or order number if you have those.  If not, give me as much information as you can - your name, the email used to check out, date of purchase, etc so I can find your resources and resend the link.

I'm having technical trouble with my resource. What am I doing wrong?

Ugh.  Tech troubles are the worst!  Here are a few ideas -

  • Are you opening the file in Adobe?  Opening the file in your browser might turn the file to non-sense and it may not print properly.  Download the file to your computer first and then open it in Adobe Reader.
  • Is your Adobe Reader up to date?
  • Have you unzipped the file?  Some of my resources are delivered in a zipped format.  You will need to download it to your computer first.  Then unzip the folder to access each individual file.